Voluntary Code of Good Practice

The UK Voluntary Code of Good Practice for Prize Draw Operators is optional. You decide whether your site adheres to it. Opting in publishes a compliance page on your site and opens a private self-assessment checklist covering complaints, credit-card limits, responsible advertising, the instant-win ratio and more.

Where to find it: Admin → Settings, then the Voluntary Code tab under the Compliance group (/admin/settings).

Adherence is off by default. Nothing about the Code appears on your site until you opt in.

Opt in to the Code

1. Go to Admin → Settings and open the Voluntary Code tab.
2. Switch on Adhere to the Voluntary Code.

The change saves immediately. There is no Save button anywhere in this section: the toggle, every tick, and each link or note saves the moment you change it. While a save is in flight the controls are briefly disabled.

As soon as the toggle is on:

• Your public compliance page goes live at /code-compliance, filling in your site name and contact details automatically.
• The self-assessment checklist appears below the toggle.
• Any footer legal-menu link pointing at /code-compliance becomes visible.

Add the compliance page to your footer

The compliance page is not linked from anywhere by default. Add it to the Legal Pages menu, which is the legal links section of your footer alongside terms and privacy.

1. Go to Admin → Menus (/admin/menus).
2. Scroll to Legal Pages and click Add Item.
3. Choose the URL type. The compliance page is not offered in the Page picker, so it has to be added as a URL.
4. Enter a Label, for example "Code of Good Practice".
5. Enter /code-compliance as the URL.
6. Save the item.

The footer hides this link automatically whenever the Voluntary Code toggle is off, so it is safe to leave in place permanently. See Pages & Site Menus for more on menus.

Check what your visitors see

1. Make sure your contact email and support phone are up to date on the Settings page. The compliance page pulls them in. The Contact Us heading always shows, but the email and phone lines only appear once you have set them.
2. Visit /code-compliance on your live site.

The page is titled Code of Good Practice Compliance and its wording is fixed: you cannot edit it. It covers:

• About the Code of Good Practice, with a link to the official government publication.
• Our Commitment to Compliance, in eight numbered sections: transparency and clear information; the free entry route; fair draw process; age restrictions and responsible play; prize delivery; customer support and complaints; data protection and privacy; advertising and marketing standards.
• Legal Compliance, naming the UK legislation and advertising codes the statement references.
• Verification and Accountability, covering record-keeping and operational transparency.
• Contact Us, showing your contact email and support phone where you have set them.

Tick off the commitments you are responsible for

With the toggle on, the Your responsibility group lists the commitments that are genuinely yours to meet. Tick each one when you are satisfied you meet it.

1. Operate a transparent complaints process. A clear, accessible way for players to complain and have disputes resolved. How you present it is up to you.
2. Restrict credit-card payments. No credit cards on instant wins, and a £250 a month credit-card cap per player. This is configured with your payment provider, not in your admin area.
3. Advertise in a socially responsible way. Follow the CAP and BCAP codes, and protect children, young people and vulnerable people.
4. Publish clear draw rules. Summarise how each draw runs and state that prizes are awarded in accordance with the laws of chance.
5. Deliver prizes promptly. Award the advertised prize or a reasonable cash alternative, and never shrink, reschedule or cancel a draw because of low sales.
6. Allow appropriate time between a draw opening and closing. This encourages responsible play rather than rushed spending.

Ticking a box is your own attestation. Your site does not write your policies and does not check that you meet any of these, so nothing is enforced by the tick.

The checklist is private. Visitors never see your ticks, links or notes, and the public compliance page shows the same fixed statement regardless of how much of the checklist you have completed. The toggle and the checklist are independent, so you do not have to finish the checklist before the page goes live.

Record evidence against a checklist item

Once you tick an item, two optional fields appear beneath it. They are not shown on unticked rows.

1. Tick the item.
2. In the Link (optional) box, enter a web address for your evidence, for example your complaints page or your published draw rules. Only web links are stored. If you paste a bare domain such as example.com/complaints, https:// is added for you.
3. In the Note (optional) box, add free text for your own records, up to 1,000 characters.

Both fields save when you click away from them. Neither appears anywhere on your public site.

Keep instant wins in the minority

One item in the Your responsibility group, Instant wins stay below the majority of live competitions, is measured for you rather than ticked. The Code asks that instant-win draws are less than half of your competitions at any time, so instead of a checkbox this row shows a live figure read straight from your competitions.

• Green with a tick means you are within the limit. The row reads, for example, "3 of 10 live competitions (30%) are instant wins, within the limit."
• Amber with a warning means instant wins make up half or more of your live competitions: "over the 50% limit. Review your live competitions."
• "No live competitions right now, nothing to flag" appears when nothing is currently live.

To move an amber figure back to green, change the mix: end or pause instant-win competitions, or launch more standard draws. See Competitions.

This is a signal, not a block. Nothing stops you launching more instant wins while the row is amber.

Opt back out

1. Switch Adhere to the Voluntary Code off.

Everything you have saved is kept. Your ticks, links and notes are all still there when you switch back on. In the meantime:

• Visiting /code-compliance returns "page not found".
• Any legal-menu link to it is hidden automatically, so you do not need to delete the menu item.
• The checklist is hidden in your admin area.

What your site already provides towards the Code

The Built into your platform group has nothing to tick. It lists the tools your site provides towards the Code, so you know they exist and where to configure them. Available does not always mean switched on: some of these sit behind your own settings.

Capability	What it gives you	Where
Monthly spend limits	Players can set their own monthly limit, and you can apply caps as low as £0	Responsible Play
Self-exclusion and account closure	Temporary self-exclusion and permanent closure, with marketing halted during exclusion	Responsible Play
Harm monitoring	Responsible-gaming alerts flag rapid or rising spend so you can step in	Responsible Play
Age & ID verification	Government-ID checks you can require before withdrawals or prize claims	ID Verification
Show the likelihood of winning before entry	The Odds Calculator shows win probability by ticket quantity on competition pages, once you switch it on	Settings → Appearance, see Settings
Support signposting	Your public Responsible Play page points players to Citizens Advice, National Debtline, Samaritans and more	Your public /responsible-play page
Free entry route	Every competition offers a free postal entry with the same chance of winning	Applies automatically, no setting
Verifiable draw	Draws can run on a signed, publicly verifiable random number generator, giving every entry an equal chance	Your public /rng page, and Draws

Most rows link straight through, labelled Open settings for an admin screen or View page for a public one. The free entry route has no link because it applies to every competition automatically.

Troubleshooting

The compliance page shows "page not found". /code-compliance only exists while Adhere to the Voluntary Code is switched on. Check the toggle on the Voluntary Code tab of Settings.

The footer link is not showing. Two things must both be true: the Voluntary Code toggle is on, and a menu item pointing at /code-compliance exists in your Legal Pages menu under Admin → Menus. If you tried to add it with the Page type and could not find it, that is expected. Use the URL type instead.

The instant-win figure has turned amber. Half or more of your currently live competitions are instant wins. The figure is read live, so the only way to move it is to change the mix of competitions you have running.

My ticks have disappeared. If the whole checklist is missing, the toggle has been switched off. Turn it back on and your saved ticks, links and notes are all still there. If a single tick or note reverted moments after you set it, the save failed: look for the red "Failed to save. Reverted to last saved state." message in the section and try again.

I cannot see the Link and Note fields. They only appear on an item once its box is ticked. Tick the item first, then add your evidence.

My compliance page shows no contact details. The Contact Us heading and its opening line always appear, but the email and phone lines only show once you have set them. Add a contact email, a support phone, or both on the Settings page and they appear beneath it.