Responsible Play

Manage user self-exclusion, spending limits, and monitor at-risk behavior.

Route

/admin/responsible-play

Overview

The Responsible Play section helps you maintain a safe gaming environment by monitoring user behavior, managing self-exclusions, and enforcing spending limits.

Tabs

Alerts Tab

Monitor and manage potentially at-risk users:

Alert Statistics

• Pending Alerts - Users flagged for review
• High Risk Users - Users showing concerning patterns
• Medium Risk Users - Users to monitor

Features

• Pending Alerts List - Review flagged users
• Manual Scan - Trigger manual analysis of user behavior
• AI Analysis - Automated detection of at-risk patterns
• Alert Actions - Contact users, set limits, or apply restrictions

Alert Criteria

Users may be flagged for:

• Spending above normal patterns
• Rapid increase in activity
• Chasing losses
• Time-based concerns
• Manual flags from support team

Users Tab

Manage self-exclusion and spending limits:

Self-Excluded Users

• View all users who have self-excluded
• See exclusion period and end date
• Manage exclusion status
• Export data for compliance

Spending Limit Management

• Set or modify user spending limits
• View current limits and usage
• Reset limits by period (daily, weekly, monthly)
• Override limits when appropriate

CSV Export

Export self-exclusion and spending limit data for:

• Compliance reporting
• Auditing purposes
• External analysis
• Record keeping

Common Tasks

Reviewing an Alert

1. Navigate to the Alerts tab
2. Locate the pending alert
3. Review user activity and spending patterns
4. Take appropriate action:
   • Contact the user
   • Set spending limits
   • Suggest self-exclusion
   • Mark as reviewed

Managing Self-Exclusion

1. Navigate to the Users tab
2. Find the self-excluded user
3. View exclusion details
4. Modify end date if needed (with proper authorization)
5. Note: Self-exclusions cannot be lifted early without cooling-off period

Setting Spending Limits

1. Navigate to the Users tab
2. Select "Spending Limits" section
3. Search for the user
4. Set limit type (daily, weekly, monthly)
5. Enter limit amount
6. Save changes
7. User is notified of the limit

Running Manual Scan

1. Navigate to the Alerts tab
2. Click "Manual Scan"
3. Choose scan parameters (time period, thresholds)
4. Review generated alerts
5. Take action on flagged users

Tips

• Review alerts promptly to identify at-risk users early
• Document all actions taken on alerts
• Respect user self-exclusion periods
• Use AI analysis to supplement manual review
• Export data regularly for compliance records
• Communicate clearly with affected users
• Follow responsible gaming best practices