Site Settings

Settings is where you configure your whole site: branding and theme, checkout rules, ticket reservations, withdrawals and bank details, referrals, ID verification gates, maintenance mode, tracking pixels, responsible gaming thresholds, and your monthly billing. If a behaviour applies site-wide rather than to one competition, this is where you change it.

Where to find it: Admin → Settings (/admin/settings)

Pick a section from the list down the left. They are grouped so related settings sit together:

• Your site — General, Appearance, PWA
• Selling — Checkout, Referrals, Withdrawals
• Compliance — Identity Verification, Voluntary Code
• Developer — Integrations, Advanced
• Account — Billing

On a narrow screen or a phone the list becomes a dropdown above the settings instead.

Looking for homepage layout, hero sections, or menus? Those are managed in the page builder, not here — see Pages.

Save or discard your changes

Most settings on this page use a fixed bar at the bottom of the screen:

• Save — saves everything at once, across all sections, including theme changes. You can edit several sections and save once.
• Discard changes — appears only when you have unsaved edits. It reverts everything back to the last saved values (you'll be asked to confirm).

Two areas are exceptions and do not use the bottom bar:

• Identity Verification — the two gate toggles save immediately when you flick them, and the "Accepted documents" editor has its own Save/Discard buttons.
• Voluntary Code — the opt-in toggle and every checklist tick save immediately.

If you changed something and nothing happened on your site, the most likely cause is an unsaved edit — look for the Discard changes button in the bottom bar; if it's showing, you haven't saved yet.

Set your site name, logo and contact details

In the General section:

• Site Name (required) — your platform's display name, used across the site and in emails.
• Site Tagline — a short slogan.
• Site Logo — choose an image through the media picker. PNG, JPG, SVG, or WEBP up to 10MB; a transparent PNG around 240×60px works best.
• Favicon URL — the URL of your browser-tab icon.
• Contact Email — displayed on the website, and this address also receives admin notifications, so keep it monitored.
• Support Phone — your customer support number.

Press Save in the bottom bar when done.

Link your free entry (postal) page

Competitions must offer an alternative entry method. Under General → Free Entry Route, use the Free Entry Page picker to select one of your CMS pages or enter an external URL containing your postal entry instructions.

Once set, a Free postal entry available button appears beneath the entry button on competition pages and after instant-win results. It uses a subtle outline style that matches your theme's button shape, so it stays clearly visible without competing with paid entry.

Add social media links

Under General → Social Media you can set six links, all optional: Facebook, Twitter, Instagram, TikTok, Discord, and Snapchat. These display on your public site.

Show a site-wide announcement banner

Use this for flash promotions, delivery notices, or anything every visitor should see.

1. In the General section, find Announcements.
2. Tick Enable Site Announcement.
3. Enter your Announcement Text (e.g. "Special offer this week only!").
4. Press Save.

To take the banner down, untick the box and save — your text is kept for next time.

Take the site offline or show a launch countdown

Under General → Maintenance & Launch Mode, pick one of three modes:

• Site Live — normal operation; the site is accessible to visitors.
• Maintenance — visitors see a maintenance message instead of your site. Enter a Maintenance Message (e.g. "We're performing scheduled maintenance. We'll be back soon!"). Be aware this prevents customers accessing the site — they cannot browse or buy while it's on.
• Launch Mode — visitors see a countdown timer instead of your site. Set the Launch Date & Time and a Headline Message (e.g. "Coming Soon") displayed above the countdown. The site launches itself automatically when the countdown completes — you don't need to come back and flip the switch.

Press Save to apply. To bring the site back manually at any point, select Site Live and save.

Stop new customers registering

Under General → Registration, untick Allow New User Registrations and save. Existing customers can still log in and buy; new sign-ups are blocked. Useful during a soft launch or if you need to pause growth while investigating abuse.

Let customers try the instant win game

Under General → Competition Pages, tick Let customers try the instant win game (off by default). This adds a Try it button on competition pages that have an instant win game, letting customers play a sample round to see how the reveal works before they enter. The demo does not enter them into the competition and awards no real prize.

Turn SMS marketing on or off

Under General → SMS Marketing, tick or untick Offer SMS marketing opt-in to customers (on by default). When off:

• The SMS opt-in checkboxes disappear from registration, checkout, and customers' account preferences.
• The SMS Marketing Export preset and the SMS consent only filter are hidden on the Users export panel.

Nothing is deleted: existing customers' SMS consent records are kept exactly as they were, so switching the toggle back on restores everyone's previous opt-in status. The SMS Consent fields also remain available in user exports as a historical record.

Choose how customer names appear publicly

Under General → Customer Privacy, pick a Public name display format and save:

• Full name (Sarah Thompson) — the default.
• First name and initial (Sarah T.)
• First name only (Sarah)

The format applies everywhere visitors can see customer names: the winners page, the winners gallery, competition entry lists, and the claimed-prize lists on competition pages. It also applies to past winners, so shortening the format tidies up your whole winners history in one go.

Two things worth knowing:

• You and your team always see full names in the admin area.
• The shortened formats also limit the entry list search box to what is shown on the page, so visitors cannot use search to work out a hidden surname.

Note that winning ticket numbers stay public on the draw verification panel so anyone can check a draw was fair, and a visitor who searches the entry list for a specific ticket number will see who holds it. If a customer needs to be removed from public view completely, erasing their data from their profile also hides their wins.

Restyle your site (Appearance)

Change your site colours

Under Appearance → Theme Customization you can set six colours, each with a colour picker, a hex field, and its own Reset to default link:

• Background Color — the main page background (default #0f172a).
• Button Color — primary buttons (default #3b82f6).
• Card Color — card backgrounds (default #1e293b).
• Header Color — the navigation bar background (defaults to your Card Color).
• Footer Color — the site footer background (defaults to your Card Color).
• Accent Color — highlights, badges, and gradients (default #8B5CF6).

Text colour adjusts automatically between light and dark depending on each background you choose, and the Live Preview below the pickers shows your navbar, buttons, badge, and a sample card exactly as customers will see them — check it before saving, especially if you're using light backgrounds.

Add a background pattern

In the same section, Background Pattern lets you upload a tiling texture image that overlays your background colour. PNG or WebP is recommended — the image repeats across the page, and a transparent PNG lets your background colour show through. Remove the image to go back to a flat colour.

Set your background colour to match the pattern

Your site picks readable text colours by looking at your background colour, not at the pattern image on top of it. If the pattern is much lighter or darker than the colour underneath, the site will choose text colours for a background nobody can see, and body text can come out unreadable.

If you use a pattern, set the background colour to the pattern's main tone. A pale pattern over a dark background colour is the usual cause of "the text on my policy pages has disappeared".

Change the site font

Under Appearance → Typography, pick a Site Font from a curated selection of Google Fonts. It applies to all text across your site. The Font Preview panel shows headings, sentences, and numerals in your chosen font, and there's a Reset to default link if you change your mind.

Pick button, card, header and layout styles

Under Appearance → Visual Customization, each option is a set of selectable tiles:

Setting	Options
Border Radius	Sharp (0px), Soft (8px), Rounded (16px), Pill (24px)
Button Style	Solid, Outline, Ghost, Gradient (primary to accent)
Card Style	Flat, Elevated (drop shadow), Bordered, Glass
Header Style	Solid, Transparent, Sticky Blur (blurs on scroll)
Logo Size	Small (40px), Medium (64px), Large (80px), Extra Large (100px), Extra Extra Large (120px)
Nav Layout	Logo Left, Logo Center, "Logo Center, Nav Below", Minimal (burger menu always)
Hover Effect (cards)	None, Lift, Zoom, Glow
Card Aspect Ratio	Portrait (3:4), Square (1:1), Landscape (16:9)

Click the tile you want, then Save.

Choose which badges show on competition cards

Under Appearance → Competition Card Badges, ten tick boxes control which badges appear on competition cards across your site (all on by default):

• Countdown Timer — time remaining, or "Ended".
• Early Bird — shown while early bird pricing is active.
• App Exclusive — "App Only" on app-exclusive competitions.
• Locked — on access-code-protected competitions.
• Sold Out — when all tickets are sold.
• Instant Wins — on competitions with instant win prizes.
• Selling Fast — when over 60% of tickets are sold.
• Cash Alternative — the cash alternative amount, with a banknotes icon.
• Credit Alternative — the credit alternative amount, with a gift icon.
• Auto Draw — a half-pill badge showing the draw runs automatically.

Untick any you don't want and save.

Show the odds calculator on competition pages

Under Appearance → Competition Page Features, tick Odds Calculator (off by default) to show customers their probability of winning based on how many tickets they select. Turning this on also satisfies the "show the likelihood of winning before entry" item if you follow the Voluntary Code — see Opt in to the UK Voluntary Code.

Add custom CSS

Under Appearance → Custom CSS you can add your own CSS to fine-tune the site's look:

1. Tick Enable custom CSS. This is a kill switch — if your CSS ever breaks the layout, untick it and save to disable the styling instantly without losing your code.
2. Write or paste your CSS in the editor.
3. Press Save.

Expand the Available hooks panel below the editor for the list of stable data-comps="…" selectors you can target — the site header, footer, nav links, buttons, competition cards and their badges, page-builder blocks, long-form text bodies, and every major section of the competition detail page. Prefer these hooks over styling by class name: the hooks are guaranteed stable, other class names are not. Invalid CSS may affect your layout, so check the public site after saving.

To restyle the text on your policy and information pages, target [data-comps="prose"]. A colour set there applies to paragraphs and lists. Headings, links and quotes set their own colour, so target those directly — for example [data-comps="prose"] :is(h1,h2,h3).

Your CSS applies to every customer-facing page, including the maintenance / coming-soon page and error pages — useful for polishing what visitors see before launch. The admin area is never affected, so a bad rule can't lock you out of the kill switch.

Set different colours for your emails

Your emails are branded from your site colours automatically, so most sites never need this section. Set colours here when your emails don't look like your site.

That usually happens for one reason: custom CSS does not apply to emails. If you picked a colour above, didn't like how it looked, and corrected it with your own stylesheet, your site shows the corrected colour but your emails still use the original one. Email programs like Gmail and Outlook can't load your stylesheet, so the only way to fix the email is to set its colour here.

Under Appearance → Email Colours:

1. Tick Use different colours for emails. Your site colours are copied in as a starting point.
2. Change the colours you want. There are four:
   • Background Colour — behind the email card.
   • Card Colour — the email body itself.
   • Accent Colour — the banner across the top, plus badges and highlights.
   • Button Colour — the main button customers click.
3. Watch the preview beside the pickers. It's a real order confirmation rendered with your colours, and it updates a moment after each change.
4. Press Save.

Text sitting on one of your colours is handled for you: whatever background, card, accent or button colour you pick, the platform works out whether black or white reads better on it. A pale accent gets dark text on its banner, not unreadable white. That's why there are only four colours to set.

Check the accent against your card colour

Your accent colour is also used as text in places — a winning ticket number, a refund amount, the badge in the preview. Those sit on your card colour and are not adjusted automatically, so a very pale accent on a white card can come out close to invisible.

The preview shows a badge and a large figure in your accent for exactly this reason. If you can't read them comfortably in the preview, your customers won't be able to read them in the email either — darken the accent until you can.

Every email uses these colours — order confirmations, winner notifications, password resets, withdrawals and your marketing campaigns alike. The preview shows an order confirmation simply as an example. To change what an email says, go to Email Templates.

If you change your site colours later, your email colours stay as you set them. Click Copy my site colours to pull the new ones across, then adjust.

To go back to following your site colours, untick Use different colours for emails and save.

Make your site installable as an app (PWA)

In the PWA section, configure how your site behaves when customers install it to their home screen and enable push notifications:

• PWA Icon (512×512) (required) — a square PNG used for the iOS home screen, browser tabs, and splash screens. Keep the logo simple and recognisable at small sizes, and don't pre-round the corners — iOS rounds them automatically.
• Maskable Icon (512×512) — a PNG used for Android home screen icons with adaptive shapes. Safe zone rules matter here: your logo must fit within the centre 80% of the image, because Android crops the outer 10% on each side; use a solid background colour that fills the full 512×512. Test your icon at maskable.app/editor before uploading.
• PWA Short Name — the label shown under the icon on the home screen, maximum 12 characters.
• Bottom navigation bar — when switched on, customers using your site as an installed app see a bar at the bottom of the screen with Back, Competitions and Account. The installed app has no browser controls, so this gives customers an easy way to get around; it never appears in a normal browser. On competition pages the buy bar sits just above it, and it stays out of the way on checkout and payment pages. Off by default.

The Push Notification Keys panel at the bottom is informational: the keys used to authenticate push notifications are generated automatically, and the status badge should read Active. There's nothing for you to configure there.

Press Save in the bottom bar to apply.

Run a referral programme

Turn referrals on and set the reward

In the Referrals section:

1. Switch on Enable Referral System. (While it's off, the settings are hidden and no referrals are rewarded.)
2. Set the Qualifying Amount (£) — how much the referred customer must spend, in real money, before the reward is released. Wallet credit spending does not count. Set to 0 to remove the spend requirement entirely.
3. Choose the Verification Required gate (see below).
4. Set the Reward Amount (£) — this wallet credit is granted to both the referrer and the referred customer when the referral qualifies.
5. Optionally set Max Referrals Per User — the cap on successful referrals per customer. Leave empty for unlimited.
6. Optionally write a Fraud Warning Message — shown on your registration and referral pages to discourage self-referrals and fake accounts.
7. Press Save.

How it works for customers: everyone gets a unique referral code when they register; once a referred customer meets the qualifying amount and any verification you require, both people receive their wallet credit. View and manage individual referrals in Referrals.

Choose a verification gate to reduce referral fraud

Verification Required adds a check on top of the qualifying amount before the reward is released:

• None — rewards release on spend alone. If you also set the qualifying amount to 0, both people are rewarded as soon as the referred customer makes their first purchase of any amount — the settings page warns you about this combination because it's the easiest to abuse.
• Email verified — the weakest check: addresses can be spoofed or created with throwaway accounts, and the lower your qualifying amount the easier the programme is to game. Suspicious referrals (such as accounts sharing sign-up details) are held for your review, but staying on top of them is your responsibility.
• ID verified — the strongest check, since each person can only pass ID verification once. This is the safest way to offer a reward with no spend requirement. Rewards may arrive a little later because ID checks are approved by hand.

Configure checkout

All of these live in the Checkout section; save with the bottom bar.

Show a notice at the top of checkout

Checkout Notice displays an optional message at the top of the checkout page — useful for payment provider changes or important information (e.g. "Your bank statement will show payments from [Company Name]."). Leave the text empty to hide it.

Require email verification before purchase

Switch on Require Verified Email Before Checkout to make customers click the verification link emailed to them before they can complete a purchase. Recommended — it raises the cost of throwaway-account abuse. If a customer says they never received the link, check your email logs and suppressions in Logs.

Change how long tickets are reserved at checkout

Basket Reservation Time controls how long a customer's tickets are held while they're on the checkout page — from 1 to 60 minutes, default 5. If they don't pay within the window, the tickets are released back to the pool for other customers to buy.

• Shorter window: tickets recycle faster after abandoned checkouts, but customers have less time to pay.
• Longer window: more forgiving for slow payment flows, but near-sold-out competitions stay locked longer after abandons.

When a basket contains a competition that's ending soon, the window may be shortened automatically so the competition can close on time.

The window restarts every time the customer changes their basket, so someone who keeps adding tickets keeps their countdown topped up. To stop anyone holding stock all day that way, one basket is only ever held for a total of three times the window you set — 15 minutes at the default 5. As a customer approaches that limit their countdown stops resetting to the full window and starts running down to zero, and their tickets then return to the pool. Raising the window raises this total limit with it.

Set a minimum card payment

Minimum Card Payment Amount (£) blocks card payments below a threshold (maximum £1,000; leave empty to disable). Payment gateways charge a flat fee plus a percentage per transaction, so a £0.50 card payment can cost more in fees than it's worth. Orders fully covered by wallet credit bypass this check — it only applies to card payments.

Delay order confirmation emails on instant win orders

Order Confirmation Email Delay holds the order confirmation email so customers experience the instant win reveal at checkout before the email lands:

1. Switch on Delay Confirmation Emails.
2. Set the Delay Duration — 1 to 30 minutes, default 5.

The delay applies to any order containing a competition that has instant wins configured, whether or not the customer actually won.

Record your payment gateway fees for accurate reports

Under Payment Gateway Fees, enter the Percentage Fee (%) and Fixed Fee (£) your payment provider charges per transaction (e.g. 2.9% + £0.30). These are calculated at report time and shown as a toggleable cost line in your P&L reports, so your margins reflect reality. Only card payments incur fees — wallet-only orders are excluded.

Control how wallet credit is used at checkout

Under Wallet Credit:

• Auto-Apply Wallet Credit is always on (the toggle is locked). Available credit is used automatically at checkout, which dramatically reduces abandoned checkouts from customers who realise mid-payment they weren't using their credit.
• Always Use Credit on Play Again — when a customer hits Play Again on a previous order, auto-apply their available wallet credit instead of reusing the original order's payment method. Off by default.

Let customers convert cash winnings to site credit

Under Cash to Credit Conversion:

1. Switch on Enable Cash to Credit Conversion. Customers can then convert any amount of their cash wallet balance into non-withdrawable site credit.
2. Optionally set a Conversion Bonus (%) to sweeten the deal — for example, at 10%, converting £50 cash gives £55 credit. Set 0 for no bonus.

Things to know: the conversion is permanent — credit can't be turned back into cash; it reduces your cash liability (money you owe customers); and the bonus incentivises customers to keep funds on your platform. While the feature is off, customers can only withdraw their cash balance. See Wallets & Withdrawals for how the two balances work.

Configure withdrawals

All in the Withdrawals section; save with the bottom bar. For processing the actual requests, see Wallets & Withdrawals.

Collect bank details with withdrawal requests

Switch on Enable Bank Details Collection to require customers to provide their bank details when they request a withdrawal — so you can pay them without a back-and-forth email exchange. Two related controls appear:

• Bank Details TTL (hours) — how long the details are kept before automatic deletion (1 hour up to a year; 72 hours is a sensible default). Details are encrypted at rest and auto-deleted once the time expires, so collect-and-pay promptly.
• Require 2FA to View — locked on: admins always have to re-authenticate before viewing a customer's bank details.

Set minimum and maximum withdrawal amounts

Under Withdrawal Limits, set a Minimum Amount (£) and/or Maximum Amount (£) per request. Leave either empty for no limit. A minimum stops you processing dozens of tiny transfers; a maximum caps your exposure per request.

Customise the withdrawal processing message

Under Processing Message, write the message customers see in the withdrawal request window — e.g. "Withdrawals are processed within 3–5 business days. You will receive an email confirmation once complete." Leave it empty to use the default message. Setting honest expectations here noticeably reduces "where's my money?" support tickets.

Require ID verification before withdrawals or prize claims

In the Identity Verification section. Background: customers can upload up to four photos of a government ID for an admin to review; approval marks them as 18+ and verified, and photos are auto-deleted three days after a decision. The review queue itself is covered in ID Verification.

Two gates, each a toggle that saves immediately when changed:

• Require ID verification before withdrawals — customers can't request a cash withdrawal until an admin approves their ID. Existing pending withdrawals are not retroactively blocked.
• Require ID verification before prize claims — customers can't take a prize, take cash, or take credit on a winning ticket until their ID is approved.

Edit the accepted documents list

The Accepted documents editor (Markdown, up to 4,000 characters, with a live preview alongside) controls the list customers see on the upload page and admins see on the review panel — e.g. passport, driving licence, citizen card, and any combinations you accept. The platform doesn't enforce these rules; your admin compares uploads against this list at review time. This editor has its own Save and Discard buttons — the page's bottom bar does not save it.

Opt in to the UK Voluntary Code

The UK Voluntary Code of Good Practice for Prize Draw Operators is optional. In the Voluntary Code section:

1. Switch on Adhere to the Voluntary Code (saves immediately). This enables a public compliance page on your site at /code-compliance, which you can link from your footer. While the toggle is off, that page returns "not found" and the link is hidden.
2. Work through the self-assessment checklist that appears.

The checklist has two kinds of items:

• Your responsibility — things only you can satisfy: a transparent complaints process, credit-card restrictions (no credit cards on instant wins, and a £250/month credit-card cap per player, configured with your payment provider), socially responsible advertising, published draw rules, prompt prize fulfilment, and appropriate time between a draw opening and closing. Tick each item you've satisfied; when ticked, optional Link and Note fields appear so you can keep evidence for your records (a pasted bare domain is automatically turned into a full link). Every tick saves immediately.
• Built into your platform — capabilities the platform already provides (spend limits, self-exclusion, harm monitoring, age/ID verification, odds display, support signposting, free entry route, verifiable draws). These are info rows with nothing to tick — most link to where the capability lives or is configured.

One item is a live signal rather than a checkbox: the instant-win ratio. The Code asks that instant-win draws are less than half of your live competitions at any time, and the page shows your live figure — e.g. "3 of 10 live competitions (30%) are instant wins — within the limit" — flagging amber when you're over 50% so you can review your live competitions.

See Voluntary Code for the compliance page itself and what customers see.

Connect Klaviyo (Integrations)

The Integrations section manages your Klaviyo connection for email marketing automation. The status badge shows Not Configured, Not Connected, or Connected. If it reads Not Configured, Klaviyo hasn't been enabled for your site yet — get in touch with support to switch it on.

Connect and run the first sync

1. Click Connect Klaviyo and complete the sign-in window. Heads up before you click: connecting Klaviyo disables the built-in email marketing tools, and customer email preferences are managed through Klaviyo from then on.
2. Once connected, click Sync Profiles to import your existing customers into Klaviyo. The results show how many profiles synced and any failures. You only need to do this once — new registrations and profile updates sync automatically afterwards.

While connected:

• Onsite tracking shows Active when Klaviyo's onsite tools (forms, popups, product recommendation blocks) are loading on your customer-facing pages. If it shows Reconnect to enable, click Reconnect Klaviyo to fetch what's needed.
• Your competitions sync to Klaviyo's catalogue automatically — a full seed runs on connect and a nightly reconcile catches any drift, so you can use competitions in Klaviyo flows and dynamic blocks.
• If you previously pasted Klaviyo's tracking snippet into Custom Scripts, a warning banner appears: the platform now loads Klaviyo for you, so remove the manual paste from Advanced → Custom scripts to avoid it loading twice.

Disconnect Klaviyo

Click Disconnect. The confirmation warns you about the important part: customer email preferences may have changed while you were on Klaviyo, and switching back to built-in marketing without syncing those changes could mean emailing customers who have unsubscribed. Before disconnecting, contact support to export your Klaviyo consent data and import it into the platform.

Check your monthly cost and tier (Billing)

The Billing section is read-only — an overview of what you pay and why (all prices shown exclude VAT):

• Platform — your current tier name and monthly price, your trailing 3-month revenue, and a progress bar of tier markers. Hover any marker to see that tier's name, revenue cap, and monthly price. You may also see a note comparing your price against typical per-order pricing at your volume.
• Marketing Contacts — your contact allowance and price, with a used/limit progress bar across the marketing tiers (all tiers include unlimited sending). If Klaviyo is connected, this card shows Managed via Klaviyo instead — platform marketing tiers don't apply.
• RNG Service — which draw provider your site uses and its cost (shown as Included when there's no extra charge).
• AI Features — currently Free under early adopter pricing.

Below the cards, Monthly cost totals it up and shows when your next review is. Tiers are reviewed at the start of each calendar quarter based on trailing revenue and contact count — never on the back of one busy month — and if your recent pace points at a different tier, the page tells you which one to expect ("If your last 3 months hold, you'd expect to move to…"). You'll always be spoken to before anything changes; there's a contact link in the section if you want to discuss a custom arrangement.

If a card shows an error instead of a price, the price couldn't be confirmed just then — click Retry. The page deliberately shows nothing rather than a number that might be wrong.

Advanced tools

Everything below is in the Advanced section.

Connect analytics and tracking pixels

Under Analytics:

• Umami Website ID and Umami Share Token — enter both to enable privacy-friendly visitor analytics. Get the ID from your Umami dashboard after adding your website, and the token from a share URL you generate in Umami (the part after /share/). Once saved, your stats appear in Website Analytics.
• Meta Pixel ID — enables Facebook/Instagram conversion tracking. Find it in Meta Events Manager.
• TikTok Pixel ID — enables TikTok conversion tracking. Find it in TikTok Ads Manager under Events.

Consent matters: when a pixel ID is set, visitors see a cookie consent banner, and the pixel only loads after they accept marketing cookies. So don't panic if pixel numbers run lower than raw visits — that's consent working as intended.

For the full list of conversion events these pixels fire — ready to forward to your ad agency — see Tracking Pixel Events.

Copy your Meta product feed URL

Under Meta Product Feed (Catalogue), your site publishes a live competition catalogue feed. Click Copy URL and add the feed in Meta Commerce Manager to power Dynamic Product Ads — it works alongside your Meta Pixel and updates automatically as your live competitions change. Full walkthrough: Meta Product Ads.

Add third-party scripts

Under Custom scripts, paste tracking snippets provided by third parties (Klaviyo, Google Analytics, Meta, etc.). They're injected on every public page.

1. Tick Enable custom scripts — like custom CSS, this is a kill switch: untick it and save to disable everything instantly without losing your pasted code.
2. Paste the snippet(s) and press Save.

Only paste scripts you trust — snippets provided directly by the vendor. A bad or malicious script can break your site or leak customer data; if you're unsure, ask support first. Scripts are applied to customer-facing pages only — the admin area is always unaffected, so you can always get back in to turn a bad paste off.

Connect the mobile companion app

Under Mobile Companion App, click Connect Mobile App to open a panel with a QR code. Scan it with the companion app to link your admin account and monitor your site on the go. The code refreshes itself automatically when its short countdown runs out — click Refresh QR Code only if you want to force a new one sooner. Once connected, the panel lists your Connected Devices, and you can revoke any device's access (it would need to re-scan a QR code to reconnect). More in Mobile App.

Tune the responsible gaming alert thresholds

Under Responsible Gaming Thresholds, six values control when the platform raises alerts about concerning play. Higher values reduce alert noise; lower values catch more, earlier. Make sure your settings comply with the responsible gaming expectations in your jurisdiction.

Threshold	What it detects	Range / default
Rapid Purchase Threshold	This many orders inside the time window	5–50 orders, default 15
Rapid Purchase Window (mins)	The window for the rapid-purchase check	1–30 mins, default 5
Failed Payment Threshold	This many failed payments in 24 hours	3–20, default 8
Spending Spike Multiplier	Spend this many times higher than the previous month	1.5–10, default 3×
Late Night Activity %	This share of a customer's orders placed 11pm–5am	30–95%, default 70%
No-Limit Spend Threshold (£)	7-day spend by a customer with no spend limit set — triggers a HIGH alert	£50–£1,000, default £300

Alerts land on the Responsible Play dashboard, where you review and act on them.

Wipe test data before launch (Danger Zone)

If you've been placing test orders before going live, Reset Ecommerce Data clears the slate. This section only appears when the reset feature has been enabled for your site — it's intended for clearing test data, and it cannot be undone.

1. Click Reset Ecommerce Data.
2. A preview opens showing exact record counts: data to be deleted (orders, order items, tickets, competitions, instant wins, winner records, draw records, baskets, refunds, wallet transactions, and email/push notification logs) and data to be preserved (user accounts remain, though wallet balances are reset to zero).
3. Review the counts carefully. If real customer data appears in the delete column, stop.
4. Type the confirmation phrase RESET ECOMMERCE DATA exactly, then click Permanently Delete Data.

Troubleshooting

I changed a setting but the site hasn't changed. Check the bottom bar — if Discard changes is showing, your edits are unsaved. Press Save. (The exceptions are Identity Verification and Voluntary Code, which save instantly.)

My site's layout broke after I added CSS or a script. Go to Appearance → Custom CSS or Advanced → Custom scripts, untick the Enable kill switch, and save. Your code is kept so you can fix and re-enable it. The admin area is never affected by custom scripts, so you can always get in to do this.

The text on my policy pages is invisible. The page is there, but the words are being drawn in a colour too close to the background. This is nearly always a Background Pattern whose tone doesn't match the Background Colour beneath it — see Add a background pattern. Either remove the pattern, or set the background colour to the pattern's main tone.

The site is stuck on a "Coming Soon" countdown. Launch Mode is on. Either wait — the site launches automatically when the countdown completes — or go to General → Maintenance & Launch Mode, select Site Live, and save.

A customer says they can't check out. Check, in order: is the site in Maintenance mode; is Require Verified Email Before Checkout on and their email unverified; is their card amount below your Minimum Card Payment. Also remember tickets are only reserved for the Basket Reservation Time — if they dawdled, their tickets may have been released and they need to re-add them.

A customer says their basket timer showed only a few seconds. They have most likely hit the total hold limit described above — three times your Basket Reservation Time. A customer who keeps adding to the same basket keeps restarting the window, but once the total is used up the countdown stops resetting and runs down to whatever is left, which can be seconds. It is working as designed, though it looks alarming. If customers on your site routinely shop for longer than that limit, raise the Basket Reservation Time so the total rises with it.

My Meta/TikTok pixel isn't recording all visits. Pixels only fire for visitors who accept marketing cookies in the consent banner, so pixel counts will always trail raw traffic. If Klaviyo tracking is firing twice, you probably have a manual Klaviyo paste in Custom Scripts as well as the automatic integration — remove the paste (the Integrations section warns you when it detects this).

A referral reward hasn't been paid. Check the referred customer has spent the Qualifying Amount in real money — wallet credit spending doesn't count — and has passed whatever Verification Required gate you set. Suspicious referrals (e.g. shared sign-up details) are held for your review in Referrals.

My /code-compliance page shows "not found". The Voluntary Code opt-in toggle is off — switch on Adhere to the Voluntary Code in the Voluntary Code section.

The Billing section shows an error instead of a price. The price couldn't be confirmed at that moment; click Retry. The page prefers showing nothing over showing a figure that might be wrong.