Overview

Welcome to the operator guide for your competition site. Everything you can do in your admin area is documented here — this page routes you straight to the task you're trying to get done.

New to the platform? Start with Getting Started — it walks you through setting up your site and launching your first competition.

Common tasks

Jump straight to step-by-step instructions for the things operators do most.

Run your competitions

I want to…	Page
Create a competition	Competition Management
Publish a draft competition	Competition Management
Add instant win prizes	Competition Management
End, extend or cancel a competition	Competition Management
Draw a winner	Winner Draws
Prove a draw was fair	Winner Draws
Update a winner's fulfilment	Winners
Offer a winner cash or credit instead of the prize	Winners
Choose how customer names appear publicly	Site Settings

Handle orders and money

I want to…	Page
Find an order	Orders & Tickets
Refund an order	Orders & Tickets
Give a customer free entries	Competition Management
Approve a withdrawal request	Wallets & Withdrawals
Grant site credit to a customer	Wallets & Withdrawals
Create a promo code	Promo Codes
Push one competition harder in the basket	Basket Upsell
Get figures for your accountant	Reports
See what a competition has sold	Reports
See how many customers signed up and converted	Reports

Look after your customers

I want to…	Page
Find a customer's account	User Management
Reset a customer's password	User Management
Lock or unlock an account	User Management
Invite a new admin	User Management
Approve or reject an ID verification request	ID Verification
Set a self-exclusion for a customer	Responsible Play
Review possible linked accounts	Account Flags

Manage your site and communications

I want to…	Page
Check whether a customer received an email	System Logs
Send an email campaign	Marketing Hub
Reword an automated email	Email Templates
See what events my ad pixels fire	Tracking Pixel Events
Track first-time purchasers in Meta ads	Tracking Pixel Events
Create a content page	Pages & CMS
Put your biggest competitions first	Pages & CMS
Show a site-wide announcement banner	Settings
Take the site offline temporarily	Settings

Browse by section

Getting Started

• Getting Started — set up your site and run your first competition, start to finish.
• Dashboard — your at-a-glance view of sales, profit and what needs attention today.
• FAQ & Troubleshooting — quick answers to the questions operators ask most.

Competitions

• Competition Management — create, edit, publish and end competitions; pricing, entry rules, entries and tags.
• Instant Wins — build reusable instant win prize templates and test the reveal games.
• Winner Draws — run fair, verifiable draws: automatic, manual or live on stream.
• Winners — track every winner from draw through prize choice to delivery.
• Winner Gallery — showcase past winners on your public site.

Orders & Money

• Orders & Tickets — find orders, understand payment statuses, refund, and export.
• Wallets & Withdrawals — site credit, cash balances, and approving withdrawal requests.
• Promo Codes — create, schedule and track checkout discount codes.

Players

• User Management — customer accounts, staff roles, and admin invitations.
• Referrals — monitor the referral programme and approve or cancel rewards.

Trust & Compliance

• ID Verification — review identity documents and gate withdrawals or prize claims.
• Account Flags — review possible linked or duplicate accounts, including exclusion circumvention.
• Responsible Play — spending alerts, self-exclusions and customer limits.
• Voluntary Code — opt in to the UK Voluntary Code and work through the self-assessment checklist.

Reports & Insights

• Reports — orders, revenue (profit & loss), customer spend, wallet liability, per-competition sales, basket behaviour and customer growth reports.
• AI Insights — AI-generated performance reports, plus Compy, your AI assistant.
• Website Analytics — visitor, traffic and campaign tracking for your public site.

Content & Media

• Pages & CMS — content pages, the homepage, and your header and footer menus.
• Media Library — upload, organise and reuse images across your site.

Marketing

• Marketing Hub — email campaigns, audience segments, automated flows, push notifications and the sign-up popup.
• Email Templates — reword the automated emails your site sends to customers.
• Meta Product Ads — feed your competitions into Meta Commerce Manager for dynamic ads.
• Tracking Pixel Events — every conversion event your Meta and TikTok pixels fire, ready to forward to your ad agency.
• Discounts — run automatic, time-limited sales across many competitions at once.
• Basket Upsell — the suggestion card and checkout pop-up that grow a basket before payment, and how to push a specific competition.

Admin & Integrations

• Settings — site identity, appearance, checkout, withdrawals, referrals and integrations.
• Webhooks & Push Notifications — send events to Discord, Slack or your own systems, and get admin alerts as push notifications on your phone via Pushover.
• System Logs — email delivery history, suppressions, and the audit trail of admin actions.
• Mobile Companion App — connect your phone to the companion app and manage trusted devices.

Access levels

Every account on your site has one role. Customer is the default for everyone who registers; three staff roles grant access to the admin area:

• Admin — full access to everything, including settings, role changes, admin invitations and logging in as a customer.
• Shop Manager — day-to-day operations: entries, instant wins, wallets, ID verification decisions, winner updates, marketing and media. View-only on competitions, orders and users; no draws, invitations or settings.
• Marketing — pages, media and marketing campaigns. View-only on users and reports.

Controls you don't have permission for are simply hidden, and the most sensitive actions (such as changing a role or viewing bank details) ask for a code from your authenticator app — see step-up authentication. For the full permission matrix, see Roles and permissions.

Stuck?

Head to FAQ & Troubleshooting for quick answers, and check the Troubleshooting section at the bottom of each page above for fixes specific to that area.