Overview

Welcome to the operator guide for your competition site. Everything you can do in your admin area is documented here — this page routes you straight to the task you're trying to get done.

New to the platform? Start with Getting Started — it walks you through setting up your site and launching your first competition.

Common tasks

Jump straight to step-by-step instructions for the things operators do most.

Run your competitions

I want to…	Page
Create a competition	Competition Management
Publish a draft competition	Competition Management
Add instant win prizes	Competition Management
Include instant wins in the odds calculator	Site Settings
End, extend or cancel a competition	Competition Management
Draw a winner	Winner Draws
Do a live draw or use Livestream Mode	Winner Draws
Understand automatic draws and when they run	Winner Draws
Record a ball machine or wheel-spin result	Winner Draws
Redraw an unsold ticket	Winner Draws
Replace a cancelled winner	Winner Draws
Draw several winners	Winner Draws
Generate random numbers for a giveaway	Winner Draws
Review draw history	Winner Draws
Prove a draw was fair	Winner Draws
Find a missing competition or troubleshoot a draw	Winner Draws
Update a winner's fulfilment	Winners
Offer a winner cash or credit instead of the prize	Winners
Choose how customer names appear publicly	Site Settings
Hide the entry list from competition pages	Site Settings
Set up a site-wide jackpot	Jackpot
Open a new jackpot pot	Jackpot
Keep the jackpot running without opening pots	Jackpot
Pledge a share of the jackpot to a cause	Jackpot
Show the jackpot on my site	Jackpot
Stop a competition feeding the jackpot	Jackpot

Handle orders and money

I want to…	Page
Find an order	Orders & Tickets
Refund an order	Orders & Tickets
Give a customer free entries	Competition Management
Approve a withdrawal request	Wallets & Withdrawals
Grant site credit to a customer	Wallets & Withdrawals
Credit several customers at once	Wallets & Withdrawals
Let customers buy site credit	Wallets & Withdrawals
Make instant win prizes pay more for a few hours	Boosts
Stop a boost early without punishing anyone who already won	Boosts
Pay a winner extra if they spent on their card	Boosts
See how many entries qualified for a boost	Boosts
Give customers cashback on entries	Cashback
Run cashback for a few hours only	Cashback
Refund a top-up	Wallets & Withdrawals
Record a chargeback on a top-up	Wallets & Withdrawals
Reward customers with points	Points
Add something to the points store	Points
Post out a points redemption	Points
Check why a customer's points look wrong	Points
Correct a points balance by hand	Points
See how your points scheme is doing	Points
Create a promo code	Promo Codes
Cap what a percentage code gives away	Promo Codes
See who redeemed a code	Promo Codes
Push one competition harder in the basket	Basket Upsell
Get figures for your accountant	Reports
See what a competition has sold	Reports
See how many customers signed up and converted	Reports
Understand the New Customers figures on the dashboard	Dashboard

Look after your customers

I want to…	Page
Find a customer's account	User Management
Reset a customer's password	User Management
Lock or unlock an account	User Management
Invite a new admin	User Management
Approve or reject an ID verification request	ID Verification
Set a self-exclusion for a customer	Responsible Play
Review possible linked accounts	Account Flags

Manage your site and communications

I want to…	Page
Check whether a customer received an email	System Logs
Send an email campaign	Marketing Hub
Send a text (SMS) campaign	SMS Campaigns
Buy SMS credits	SMS Campaigns
Cancel a scheduled text campaign	SMS Campaigns
Work out what a text campaign will cost	SMS Campaigns
Reword an automated email	Email Templates
See what events my ad pixels fire	Tracking Pixel Events
Track first-time purchasers in Meta ads	Tracking Pixel Events
Report sales Meta is missing	Server-Side Tracking
Create a content page	Pages & CMS
Add a block to a page	Pages & CMS
Change a block's settings	Pages & CMS
Put your biggest competitions first	Pages & CMS
Show your winner and prize figures on a page	Pages & CMS
Show a countdown to my next draw	Pages & CMS
Put my winners' photos on a page	Pages & CMS
Link to my social channels from a page	Pages & CMS
See which pages Google will struggle with	SEO
Fix a page's title and description for Google	SEO
Get the AI to write a description for me	SEO
Keep one page out of Google	SEO
Set what Google shows for my homepage	SEO
Stop finished competitions showing in Google	SEO
Stop an old link showing "page not found"	SEO
Bring links from my old website across	SEO
Redirect an old WordPress .php address	SEO
Change what's in my site header	Your Site Header
Show a live "Winners today" counter	Your Site Header
Show the live jackpot in my header	Your Site Header
Add a WhatsApp button to my header	Your Site Header
Decide what my header shows on phones	Your Site Header
Show a site-wide announcement banner	Settings
Take the site offline temporarily	Settings
Send winner and withdrawal emails to a separate inbox	Settings
Stop the notification emails I never act on	Settings

Browse by section

Getting Started

• Getting Started — set up your site and run your first competition, start to finish.
• Dashboard — your at-a-glance view of sales, profit and what needs attention today.
• FAQ & Troubleshooting — quick answers to the questions operators ask most.

Competitions

• Competition Management — create, edit, publish and end competitions; pricing, entry rules, entries and tags.
• Instant Wins — build reusable instant win prize templates and test the reveal games.
• Boosts — make instant win prizes pay more for a few hours, and pay main prize winners extra when their order put money on the card.
• Winner Draws — pending draws, automatic timing, sold-only and full-range draws, off-site manual entry, Livestream Mode, multiple winners, redraws, standalone random numbers, history and verification.
• Winners — track every winner from draw through prize choice to delivery.
• Public Profiles — enable member profiles, selected wins and content checks.
• Winner Gallery — showcase past winners on your public site.

Orders & Money

• Orders & Tickets — find orders, understand payment statuses, refund, and export.
• Wallets & Withdrawals — site credit, cash balances, and approving withdrawal requests.
• Points — reward customers for spending, with a store you stock for them to spend it in.
• Promo Codes — create, schedule and track checkout discount codes.

Players

• User Management — customer accounts, staff roles, and admin invitations.
• Referrals — monitor the referral programme and approve or cancel rewards.

Trust & Compliance

• ID Verification — review identity documents and gate withdrawals or prize claims.
• Account Flags — review possible linked or duplicate accounts, including exclusion circumvention.
• Responsible Play — spending alerts, self-exclusions and customer limits.
• Voluntary Code — opt in to the UK Voluntary Code and work through the self-assessment checklist.

Reports & Insights

• Reports — orders, revenue (profit & loss), customer spend, wallet liability, per-competition sales, basket behaviour and customer growth reports.
• AI Insights — AI-generated performance reports, plus Compy, your AI assistant.
• Website Analytics — visitor, traffic and campaign tracking for your public site.

Content & Media

• Pages & CMS — content pages, the homepage, and your header and footer menus.
• SEO — see which pages Google will struggle with, fix their titles and descriptions in place, set the wording your whole site falls back on, and keep old links working after a rename.
• Your Site Header — build the bar at the top of your site out of widgets: logo, menu, wallet, basket, stat badges and your own buttons.
• Media Library — upload, organise and reuse images across your site.

Marketing

• Marketing Hub — email campaigns, audience segments, automated flows, push notifications and the sign-up popup.
• SMS Campaigns — text your opted-in customers, buy and spend SMS credits, and keep messages to one part.
• Email Templates — reword the automated emails your site sends to customers.
• Meta Product Ads — feed your competitions into Meta Commerce Manager for dynamic ads.
• Tracking Pixel Events — every conversion event your Meta and TikTok pixels fire, ready to forward to your ad agency.
• Server-Side Tracking — report sales to Meta from your server as well as the browser, so ad blockers stop hiding conversions your ads earned.
• Influencer Affiliates — link-based attribution, percentage commissions and credit or cash payouts.
• Discounts — run automatic, time-limited sales across many competitions at once.
• Cashback — give customers a percentage of what they spend back into their wallet.
• Basket Upsell — the suggestion card and checkout pop-up that grow a basket before payment, and how to push a specific competition.

Admin & Integrations

• Settings — site identity, appearance, checkout, withdrawals, referrals and integrations.
• Webhooks & Push Notifications — send events to Discord, Slack or your own systems, and get admin alerts as push notifications on your phone via Pushover.
• System Logs — email delivery history, suppressions, and the audit trail of admin actions.
• Mobile Companion App — connect your phone to the companion app and manage trusted devices.

Access levels

Every account on your site has one role. Customer is the default for everyone who registers; three staff roles grant access to the admin area:

• Admin — full access to everything, including settings, role changes, admin invitations and logging in as a customer.
• Shop Manager — day-to-day operations: entries, instant wins, wallets, ID verification decisions, winner updates, marketing and media. View-only on competitions, orders and users; no draws, invitations or settings.
• Marketing — pages, media and marketing campaigns. View-only on users and reports.

Controls you don't have permission for are simply hidden, and the most sensitive actions (such as changing a role or viewing bank details) ask for a code from your authenticator app — see step-up authentication. For the full permission matrix, see Roles and permissions.

Stuck?

Head to FAQ & Troubleshooting for quick answers, and check the Troubleshooting section at the bottom of each page above for fixes specific to that area.